• Frank Epton

How to diffuse an angry customer

Updated: Jan 16

Remarkably this video on bullying relates to disgruntled customers and good customer service!


Angry customers need to be heard and you need to keep your cool. Hear them out and acknowledging that there may be a problem you can fix. ~ that's the best part. You can fix it. That's why they came to you. You have the power. Help them. Be creative if you have to… and if you can't find a middle ground… appreciate your customer. Appreciate that they gave you a chance to make it better… Diffuse the tension with the tactics applied in this bullying video and then move on to customers who appreciate your business and how amazing you are.


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©2018 by Frank Epton.