Helping small retailers out-compete major brands at a fraction of the cost. 

This blog is dedicated to the art of customer satisfaction, sales and true engagement. 


3 Common mistakes made when greeting customers and how to avoid them

1. When staff act like Mannequins… you have a serious problem.

2. Do your actions reflect sincerity?

Drop the superficial greetings in favour of real interactions. Your reputation will get stronger. It will help your customers, your staff and your bottom line.


so…yer say'n those were the droids

3. The Jedi mind trick

Your staff have influence over your customers. Ensure they are using that power for good. 

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©2018 by Frank Epton.